Please note that due to hygiene concerns we are unable to provide exchanges or refunds for change of mind or if you wish to request a different style/size. We encourage you to review your order carefully before making a purchase.
If there is any problem with our products, you can contact us at Customerservice@joyeenails.com We will assist as soon as possible.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To be eligible for a return, your item must meet the following criteria:
- The item must be in the same condition as when you received it.
- It should be unused, with all tool kit items
- The item must be in its original packaging.
- You will need to provide the receipt or proof of purchase.
Refunds
We accept cancellations within 24 hrs of purchase. For cancellation order that has not been processed, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
