Política de reembolso
Every Joyee set is hand-painted and made to order in your chosen size, shape, and length. Because each set is custom-made for you, we can't accept returns or exchanges for change of mind, or for a different style or size, once production has begun. Please review your order before checkout. Unsure of your fit? Use our Size Guide, or if this is your first order, add Joyee Care+ (first-time customers, first set only).
First-Set Fit Promise (Joyee Care+)
Trying Joyee handmade press-ons for the first time shouldn't feel like a gamble. Add Joyee Care+ to your first order, and if that first set doesn't fit, we'll remake it in the correct size, free.
- Available to first-time customers who add Joyee Care+ at checkout.
- Your parcel includes a complimentary sizing kit matched to your set's shape, so if the fit is off, you can pinpoint your exact nail sizes.
- Covers one set: if your first order includes multiple sets with fit issues, we can remake one set only. Full-size sets are not eligible for this service.
- Request within 7 days of delivery.
- Send a try-on photo showing the fit issue, plus your correct sizes measured with the sizing kit (nail numbers, a photo or written note both work).
- Once we receive these, we'll remake your set in the corrected size at no cost. You're welcome to open and try your set on. Trying it on is how we know what to correct.
Order changes & cancellations
Because every set is made to order, production starts quickly. That's why we accept cancellations within 24 hours of purchase.
To cancel, just message our customer service team. What counts is when your message reaches us, not when we reply. As long as you contact us within 24 hours of placing your order, your cancellation is safe, even if you hear back from us a little later.
Once cancelled, we'll issue your refund to your original payment method within 2 business days. Depending on your bank or card issuer, it may take a few extra days to appear on your statement.
Damaged, defective, or wrong items
Inspect your order as soon as it arrives. If anything is damaged, defective, or incorrect, contact us right away at customerservice@joyeenails.com with photos of the item and packaging, and we'll make it right.
Lost or broke a single nail?
We can handcraft a matching single-nail replacement, so you don't have to replace the whole set, for a small fee. See our Replacement Service page for current pricing.
Transit issues
If tracking confirms your parcel is lost in transit, contact us with your order number and we'll remake and resend your set at no cost. For anything else that happens on the way, see our Shipping Policy for how we handle it.